Corporate crisis management agency.
Ready before the headline breaks.
Delima Digitals is a corporate crisis management agency that protects brands, founders and leadership teams when negative news, viral backlash or a sudden incident puts your reputation at risk. One senior team handles crisis communication, PR, search and social response — confidentially, around the clock.
Talk to a crisis expert
Active crisis? Call +91 93192 35333 or send the form.
What is corporate
crisis management?
Corporate crisis management is the process of preparing for, responding to and recovering from events that threaten an organisation’s reputation, revenue or operations, such as a viral complaint, negative press, a data breach, an executive controversy or a product failure. It combines risk assessment, a clear communication plan, fast stakeholder messaging and long-term reputation repair.
A crisis management company like Delima Digitals sits between your leadership, your legal team and the public. We decide what to say, where to say it, who should say it, and what to do about what the internet still shows about you weeks later. Most agencies stop at the statement. We also deal with the search results, reviews and social threads that keep a crisis alive after the news cycle moves on.
A negative article, video or forum thread is ranking for your brand name or your CEO’s name.
A complaint is going viral on X, Instagram, Reddit, LinkedIn or WhatsApp groups.
Journalists, investors or regulators are asking questions you have not prepared for.
A data breach, outage, product failure or legal case is about to become public.
Employees are posting allegations on Glassdoor, LinkedIn or social media.
Anonymous accounts or competitors are running a coordinated attack or spreading misinformation.
You have no written crisis plan, named spokesperson or escalation process.
Corporate crises
we manage.
Every crisis is different, but the pattern is the same: it spreads faster than your response unless someone owns it from the first hour.
Negative press & media attacks
Hostile articles, investigative pieces and unfair coverage — responded to with corrected facts, journalist outreach and search recovery.
Viral social media backlash
Complaints, call-outs and boycott threads that spread in hours. We contain, respond and de-escalate across platforms.
Executive & founder controversies
Allegations or scandals involving leadership, handled with discretion and a clear personal and corporate response.
Data breaches & cyber incidents
Customer, regulator and media communication drafted with your security and legal teams, without adding to the damage.
Product failures, recalls & service outages
Transparent holding statements, customer messaging and follow-up that rebuilds trust after something goes wrong.
Employee & workplace allegations
Glassdoor, LinkedIn and social media accusations, with an internal and external communication plan.
Legal, regulatory & compliance news
Litigation, investigations and penalties explained accurately, in coordination with your legal counsel.
Review bombing & coordinated attacks
Detection of fake or coordinated reviews, platform reporting under each platform’s policies, and rating recovery.
Misinformation, fake news & impersonation
False claims, fake accounts and manipulated media identified, reported and countered with verified information.
Everything you need
before, during and after.
Our crisis handling services cover preparation, live response and recovery, delivered by one accountable team.
Crisis audit & risk assessment
We map the weak points in your reputation — what is searchable, what is ranking, who could attack you and how — before it becomes a crisis.
Crisis communication plan
A written playbook with roles, approval paths, holding statements and channel-by-channel messaging, so nobody improvises under pressure.
Media & stakeholder response
Press statements, journalist briefings, investor and customer messaging, written and coordinated by experienced PR professionals.
24/7 monitoring & early warning
Live listening across news, social media, forums, review platforms and search, with same-day escalation of anything that can grow.
Social media crisis management
Real-time response, community moderation, reporting of policy-breaking content and de-escalation on every platform your audience uses.
Search result & narrative recovery
Page-one search engineering so the facts, not the attack, are what people find when they Google your brand or leaders.
Review & platform management
Policy-based removal requests, review response strategy and verified review acquisition to rebuild ratings after a crisis.
Legal & compliance liaison
We work alongside your counsel on takedown notices, platform reporting under local laws and the language of public statements.
Crisis simulation & spokesperson training
Realistic drills and media training so leadership is calm, consistent and credible when the real moment arrives.
Post-crisis reputation rebuilding
Owned content, earned media, thought leadership and review programmes that restore trust and brand visibility after the event.
Prepare. Detect.
Respond. Recover.
A four-phase crisis management framework that keeps you ready, informed and in control at every stage.
Prepare: audit, risk assessment & playbook
We start with a confidential crisis audit: where your brand is exposed, which scenarios are most likely and which stakeholders matter most. You get a crisis communication plan with named roles, approval steps, draft holding statements and an escalation chart.
Detect: monitoring & early warning
Round-the-clock listening across news, social platforms, forums, review sites and search results. We identify the root cause and likely spread of a problem early — often before it reaches the press — and escalate to the right person on your team immediately.
Respond: contain, communicate, correct
We choose the channels, the messenger and the message. Statements go out fast and stay consistent across press, social, customer and employee communication, while platform reporting and legal steps run in parallel.
Recover: rebuild trust & search visibility
Once the immediate pressure eases, we repair the long tail: negative search results, reviews, social sentiment and media narrative. You receive plain-language weekly reports on what moved, what is next and what the numbers mean.
What happens in the
first 24 hours.
The first day decides how large a crisis becomes. This is how we run it.
Triage & escalation
We confirm what happened, who is affected, where it is spreading and who on your side must be in the room. A crisis lead is assigned.
Containment & holding statement
A short, accurate holding statement is approved and published. Further spread is slowed through platform reporting, moderation and direct outreach.
Stakeholder & media response
Customers, employees, partners and journalists receive tailored, consistent communication. Spokesperson briefing and Q&A are prepared.
Narrative control
Corrections, supporting facts, owned content and earned media start replacing the negative story. Monitoring continues and reporting begins.
Recovery & prevention
Search results, reviews and sentiment are rebuilt, and the playbook is updated with what the incident taught us.
Why brands choose us as their
crisis management company.
Calm, senior and discreet, with the full set of channels needed to resolve a crisis rather than just comment on it.
Confidential by default
We sign an NDA before you share details. Information about an active crisis stays inside a small named team.
One team, every channel
Crisis PR, reputation management, search, social media and web sit under one roof, so the statement, the search results and the social response never contradict each other.
Search-aware from hour one
Most agencies stop at the press statement. We also manage what Google, Bing and AI search tools show about you during and after the crisis.
Compliant tactics only
No fake reviews, no bot networks, no attempts to hide the truth. Everything we do follows platform rules, so results last.
Global reach, local depth
Offices in Delhi, New York, Dubai and Singapore and active work across 12 countries, with operators native to each market and language.
Plain-language reporting
Weekly updates that tell you what moved and what is next, without vanity metrics or jargon.
Emergency, readiness
or retainer.
Pick the level of protection that fits your risk. You can start with an emergency response and move to a retainer later.
Emergency response
For an active crisis. We start within hours, take over communication and run containment, response and recovery until the situation stabilises.
Crisis readiness
For brands that want to be prepared. Audit, written playbook, holding statements, spokesperson training and a simulated crisis drill.
Crisis retainer
Ongoing protection. 24/7 monitoring, on-call senior crisis lead, quarterly risk reviews and priority response if something happens.
Crisis management agency
for your industry and market.
We handle sector-specific risk, from patient reviews in healthcare to investor sentiment in fintech and guest ratings in hospitality.
Crisis management
FAQs.
Dealing with something right now? Call +91 93192 35333 and a senior strategist will pick up.
Book a call →A corporate crisis management agency helps organisations prepare for, respond to and recover from events that threaten their reputation, such as negative press, viral complaints, data breaches or executive controversies. It combines crisis communication, PR, social media response and search reputation repair under one team.
A crisis management company assesses risk, writes the crisis communication plan, monitors for early warning signs, manages media and stakeholder response during an incident, and rebuilds trust afterwards. At Delima Digitals this also includes managing negative search results, reviews and social media threads.
We activate within hours of your first call. A crisis lead is assigned, we triage the situation and a holding statement is usually ready within the first six hours, depending on approvals on your side.
Cost depends on the model: emergency response, a one-off crisis readiness package or an ongoing retainer. After a free audit and a short call we send a fixed quote. Emergency work is scoped on the severity and the platforms involved.
We report content that breaks platform or publisher policies and work with your legal counsel on valid takedown requests. Where content is accurate and compliant we cannot make it disappear, so we respond publicly and rebuild search results so that balanced, accurate content ranks first.
Yes. We sign an NDA before you share details, keep the team small and never name clients or situations publicly.
Crisis management handles a sudden, high-pressure event in real time. Online reputation management is the longer programme that shapes search results, reviews and brand perception day to day. Most brands need both, which is why we run them as one service.
Yes, and it is the better investment. Our crisis readiness package includes a risk audit, a written crisis plan, draft statements, spokesperson training and a simulation drill, so your team knows exactly what to do.
Yes. We have offices in Delhi, New York, Dubai and Singapore and work across 12 countries, with local operators who understand each market’s media, platforms and regulations.
The immediate pressure often eases within days once a clear response is out. Rebuilding search results, reviews and trust usually takes three to six months, depending on how severe the incident was and how much negative content is ranking.
Keep your reputation
protected end to end.
Online Reputation Management
Search suppression, review recovery and narrative repair for the long term.
PR & Media Relations
Crisis PR, tier-1 coverage and thought leadership that rebuild credibility.
Review Management
Rating recovery and verified review programmes after a reputation hit.
Free brand audit
See your current exposure and the first moves we would make, within 24 hours.